Privacy Policy
We are committed to preserving the privacy of all visitors to our Website www.fixmyride.co.za (the “Website”).
Please read the following privacy policy to understand how we use and protect information that you provide to us.
By using our Website you agree to the collection, use and disclosure of your information under the strict terms of this policy.
This privacy policy should be read in conjunction with the Website terms and conditions of use.
Collecting Personal Information:
We may collect, store and use the following kinds of personal (in the case of a Motorist) and business (in the case of a Service Provider) information:
If you are a Motorist we will collect information contained in your request which will include your car details (model, make, age, mileage, VIN number, registration, etc.) and details of the work you need to be undertaken.
Information about your computer and about your visits to and use of this Website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).
Information you provided to us when registering with our Website (including your contact details, e.g. email address, mobile number).
Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.
Information that you provide to us when using the services on our Website, or that in generated in the course of the use of those services.
If you are a Service Provider we may collect relevant information about your business operation as well as your account and financial details, and information concerning the quotes you have submitted via the Website.
Information relating to any transactions that you enter through our Website.
We may also collect any other information you submit via any online forms or other interactive areas that appear on our Website from time to time. This includes information contained in any listing, quotes or feedback you post on the Website or which are contained in any message you transmit via this Website.
We may collect information about you if you contact us offline, for example by telephone, fax, email or post.
Information that you post to our Website for publication on the internet (including your user name and content of your posts).
Information contained in or relating to any communication that you send to us or send through our Website (including the communication content and metadata associated with the communication).
Any other personal information that you choose to supply.
Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
What We Use Your Information For:
Personal information submitted to us through our Website will be used for the purpose as specified in the policy or on the relevant pages of the Website.
We may use your personal information to:
Administer our Website and business
If you are a Motorist and post a request on our Website we will use your geographical information to select Service Providers who are best placed to respond.
Service Providers may not contact the Motorist unless the Quote was approved by the Motorist outside of the Website interface.
Motorists may only be contacted once the quote was accepted at which time the contact information will be made available to the Service Provider.
If you as a Motorist select a Service Provider to undertake the Job via the Website, then your chosen Service Provider will be given access to your other contact details so that they can contact you to arrange for the work to be undertaken.
If you are a Motorist and post feedback, the content of the feedback will be published on our Website. The Website has the right to use its discretion in order to filter and or remove slanderous or malicious comments.
If you are a Service Provider we will publish the details of any listing you create on our Website. However this should not include any contact details for your business. We will also use your information to inform you about Quote requests which have been posted on our Website by Motorists and if you post a Quote for a Job this will be shared with the Motorist concerned. We will also use information concerning the Quotes you have submitted and your use of our Website for billing purposes and to ensure that you are complying with your obligations under our terms of use.
If you register with us we may use your information to contact you for feedback on your use of our services or our Website.
Personalise our website for the User.
Send you non-marketing commercial communications.
Send you email notifications that you have specifically requested.
Send you our email newsletter; if you have requested it (you can inform us at any time if you no longer want to receive the newsletter).
Send you marketing communications relating to our business which we think may be of interest to you, by post, or where you have specifically agreed to this, by email or similar technology, (you can inform us at any time if you no longer want to receive these communications).
Provide third parties with statistical information about our User’s (but those third parties will not be able to identify any individual user from that information).
Deal with enquiries and complaints made by or about you relating to our Website.
Keep our Website secure and prevent possible fraud.
Verify compliance with the terms and conditions governing the use of our Website (including monitoring private messages sent through our website private messaging service).
If you submit personal information for publication on our Website, we will publish and otherwise use that information in accordance with the license you grant to us.
Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the Website.
We will not without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
Disclosing Personal Information:
We may disclose your personal information to any employees, officers, insurers, professional advisors, agents, suppliers or sub-contractors in so far as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies, which includes our subsidiaries, our ultimate holding company and all its subsidiaries, insofar as is reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
To the extent of passing aggregate information about the usage of our Website to third parties but this will not include information that can be used to identify you.
To the extent we are required to by law.
In connection with any on-going or prospective legal proceedings.
In order to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention).
To the purchaser or prospective purchaser of any business or asset that we are or contemplating selling to.
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Unless permitted or required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
International Data Transfers:
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Personal information that you publish on our Website or submit for publication on our Website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
Our Responsibilities:
You have the right to see any information we hold about you and your vehicle.
If you are a Motorist and request Service Providers to provide Quotes or undertake work for you, you understand and agree that those Service Providers (and not ABM Service Solutions (PTY) Ltd) are solely responsible for their use of your information.
Whilst we ask all Service Providers to act responsibly and to comply with all applicable data protection and privacy laws we cannot accept any responsibility for their use of your information.
If you are a Motorist and have questions or concerns about any Service Provider's use of your information, please raise the matter with the Service Provider in question in the first instance.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions under this section, we will retain documents (including electronic documents) containing personal data:
To the extent that we are required to do so by law;
If we believe that the documents may be relevant to any on-going or prospective legal proceedings; and
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit).
Your Rights:
You have the right to see any information we hold about you and your vehicle provided that you supply us with the appropriate evidence of your identity (for this purpose we will accept a certified copy of your ID or passport together with a copy of a utility bill showing your current address).
You have the right to correct any errors in information we hold about you. Please inform us about changes to your details so that we can keep our records accurate and up to date.
You have the right to opt out of receiving any marketing material from us or any third party at any time.
We may withhold personal information that you request to the extent permitted by law.
Security and Retention of Information
We will keep your information secure by taking the appropriate technical and organizational measures against its unauthorized or unlawful processing and against its accidental loss, destruction or damage.
We will retain your information for as long as we need it for the purposes set out in this policy, or as otherwise required by law.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our Website confidential; we will not ask you for your password (except when you log in to our website).
Amendments:
We may update this policy from time to time by publishing a new version on our Website.
You undertake to check this page every time you visit the Website to ensure that if there are changes, not only are you aware of it but that you are happy with the changes to this policy.
We may notify you of changes to the policy by email or through the private messaging system on our Website.
Third Party Websites:
Our Website may include hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practice of third parties.
Cookies:
Our Website uses cookies.
A cookie is a file containing an identifier (a string of letter and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies do not usually or typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We may use cookies in the following ways:
To monitor and manage our website traffic
To authenticate the User whilst they are using the Website
To identify if the User is a Motorist or a Service Provider so we can tailor the Website experience and function for the User
To help handle events on our site and optimize the User experience, like completing the forms to post a job for the Motorist, and showing the services page to the Service Provider
To help show onscreen alerts, including popups for tracking quotes
We also use Google cookies that are created and used by Google Analytics and other Google products for account, web-session and authentication management
We may use cookies also to understand how our advertising campaigns and promotions within our Website are working to improve our site design, offers and promotions.
You may be able to configure your browser to restrict cookies or block all cookies if you wish. However, if you disable cookies you may find this adversely affects your ability to use certain parts of this Website.
Our Details:
This Website is owned and operated by: ABMService Solutions trading as FixMyRide
You can contact us at: Info@fixmyride.co.za
